General Terms and Conditions

1. Introduction

Welcome to the official website of Louis Sanka (louissanka.com, hereinafter referred to as the "Website"). These General Terms and Conditions ("Terms") apply to all your visits to and use of the Website, as well as to your purchase of our tableware, decorative objects, lifestyle accessories, and other related products via the Website.

Please read these Terms carefully before using the Website or placing an order. By accessing this Website or ordering products from us, you agree to be bound by these Terms and our Privacy Policy.

2. Product Information & Craftsmanship

The products displayed on this Website primarily include fine tableware, decorative objects, and lifestyle accessories. As some of our products may involve hand-crafted processes or utilize natural materials (such as ceramics, glass, metal, natural stone, etc.), slight variations in color, texture, or dimensions may occur. These characteristics are hallmarks of unique craftsmanship and shall not be deemed as quality defects.

While we have made every effort to display the colors and images of our products as accurately as possible, we cannot guarantee that your computer monitor's or device's display of any color will be completely accurate.

3. Orders and Acceptance

All orders placed on this Website are subject to acceptance by us. We reserve the right to refuse or cancel any order at any time for legitimate reasons, including but not limited to product unavailability, errors in pricing information, or our inability to obtain authorization for your payment.

Once your order is accepted, we will send an order confirmation email containing your order details and expected dispatch time to the email address provided during checkout.

4. Prices and Payment

All prices on this Website are stated in the displayed currency. Unless explicitly stated otherwise, prices do not include applicable shipping costs and potential customs duties. Shipping costs will be calculated and displayed at checkout based on your delivery address.

We accept major credit cards, debit cards, and other secure payment methods displayed on the checkout page. Payment will be debited upon the dispatch of your order or upon order confirmation.

5. Delivery

Louis Sanka is committed to ensuring that your tableware and decorative objects arrive safely. Given the fragile nature of tableware and ornaments, we utilize specially reinforced packaging. Upon receiving your parcel, please inspect the exterior packaging carefully. Should you discover any damage incurred during transit, please contact our customer service team (Email: support@louissanka.com) within 48 hours of receipt and provide relevant photographs so that we may process a replacement or refund for you.

Estimated delivery times are provided as guidelines only; we bear no responsibility for delivery delays caused by force majeure or customs clearance processes.

6. Returns and Exchanges

We hope you are delighted with your Louis Sanka products. If you are not entirely satisfied with your purchase, you may request a return or exchange within 14 days from the date of receipt. Returned items must be in their original condition, unused, undamaged, and include all original packaging and tags. For tableware products, due to strict hygiene standards, items that have been used are strictly non-returnable and non-exchangeable.

7. Intellectual Property

All content included on this Website (including but not limited to logos, trademarks, text, images, product designs, patterns, videos, and layouts) is the exclusive property of Louis Sanka or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Louis Sanka shall not be liable for any indirect, incidental, or special damages arising out of your use of the Website or the products purchased through it.

9. Governing Law

These Terms and any disputes between you and Louis Sanka shall be governed by the laws of your local jurisdiction, without regard to its conflict of law principles.

10. Contact Us

If you have any questions or concerns regarding these General Terms and Conditions, please contact us at:

• Email: info@louissanka.com
• Website: louissanka.com