Delivery
Online Shopping Assistance
Louissanka offers premium delivery services designed to ensure your fine tableware and lifestyle pieces arrive in perfect condition.
Shipping Methods & Fees
What are the shipping costs and delivery times?
We provide the following shipping options within the contiguous United States:
| Shipping Method | Delivery Time | Fee |
|---|---|---|
| Standard Ground | 3 - 7 Business Days | Complimentary |
| Express 2-Day | 2 Business Days | $35.00 |
| Overnight | Next Business Day | $60.00 |
* Orders placed after 2:00 PM EST will be processed the following business day. High-value orders may require additional processing time for security verification.
Delivery Area
Do you deliver to P.O. Boxes or APO/FPO addresses?
To ensure the safe delivery of our fragile and high-value items, Louissanka cannot deliver to P.O. Boxes, APO/FPO addresses, or freight forwarders. All deliveries require a physical street address and an adult signature upon receipt.
Packaging & Gifting
How will my order be packaged?
Every louissanka order is treated as a gift. Your items will arrive in our signature protective boxes, elegantly secured with silk ribbons.
For our Ceramics and Glassware, we utilize bespoke shock-absorbent internal structures to guarantee safety without compromising the unboxing experience. A complimentary gift card with your personalized message can be included at checkout.
For our Ceramics and Glassware, we utilize bespoke shock-absorbent internal structures to guarantee safety without compromising the unboxing experience. A complimentary gift card with your personalized message can be included at checkout.
Tracking & Receipt
Is a signature required for my delivery?
Yes. To protect your purchase, all Louissanka shipments require a direct signature from an adult at the delivery address. Our couriers are instructed not to leave packages unattended at doorsteps.
How can I track the progress of my order?
As soon as your order is dispatched, you will receive an email with a tracking number and a link to the carrier’s website. You may also track your order in the "My Orders" section of your Louissanka account.