Frequently Asked Questions

Standard delivery typically takes 3-7 business days depending on your location. Once your order has been dispatched, you will receive a confirmation email containing a tracking number to monitor your shipment.

We take utmost care in packaging our fragile items (ceramics, glass, and decorative objects) securely. However, if your item arrives damaged, please contact our Customer Service team within 48 hours of delivery. Please provide your order number and clear photographs of the damaged item and packaging so we can arrange a replacement for you immediately.

Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination. Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.

You may return eligible items within 14 days of receiving your order. Items must be returned in their original condition, unused, and with all original packaging. For hygiene reasons, tableware that has been used cannot be returned. Please visit our Terms and Conditions for more details.

To initiate a return, please contact our Customer Service team via email with your order number. We will provide you with a return authorization and instructions on how to send your items back to us.

Most of our ceramic tableware is dishwasher safe. However, for items featuring delicate hand-painted details or metallic accents (such as gold or platinum trims), we strongly recommend gentle hand washing with mild detergent to preserve their beauty and longevity.

Many of our decorative objects and lifestyle accessories are hand-crafted or utilize natural materials like stone and blown glass. Subtle variations in color, texture, or pattern are natural characteristics of the artisanal process, making each piece uniquely yours.